privacy policy
# Privacy policy
Last updated: 31 May 2026
## Introduction
At nutri2all, we respect your privacy and are committed to protecting your personal information.
This privacy policy explains what personal data we collect, how we use it, how we protect it, and the rights available to you when using our website, webshop and services.
We process personal data in accordance with applicable privacy legislation, including the General Data Protection Regulation (GDPR).
By using our website, placing an order, creating an account, contacting us or interacting with our services, you acknowledge the practices described in this privacy policy.
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## Who we are
This website is operated by:
nutri2all B.V.
Hanzeplein 11-27
8017 JD Zwolle
The Netherlands
Email: info@nutri2all.com
For questions regarding this privacy policy or the processing of personal data, please contact us using the details above.
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## What personal data we collect
Depending on how you interact with our website and services, we may collect the following information:
- Name
- Email address
- Telephone number
- Billing address
- Shipping address
- Company information
- Account information
- Order information
- Payment information
- Customer service communications
- Website usage information
- Device and browser information
- Cookie and analytics data
We only collect personal data that is necessary for the purposes described in this privacy policy.
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## How we use your personal data
We may use personal data to:
- Process and fulfil orders
- Deliver products and services
- Manage customer accounts
- Process payments
- Provide customer support
- Respond to enquiries
- Improve our website and services
- Analyse website performance and user experience
- Send service-related communications
- Comply with legal and regulatory obligations
- Send marketing communications where consent has been provided
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## Legal basis for processing personal data
Under GDPR, we process personal data on one or more of the following legal grounds:
### Performance of a contract
We process personal data when necessary to fulfil an order, provide services or manage a customer account.
### Compliance with legal obligations
We process personal data where required by law, including accounting, tax and regulatory obligations.
### Legitimate interests
We may process personal data where necessary for legitimate business interests, such as improving our website, preventing fraud and maintaining the security of our services.
### Consent
Where required by law, we rely on your consent, for example when sending marketing communications or placing certain cookies on your device.
You may withdraw consent at any time.
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## Webshop orders
When you place an order through our webshop, we process the information necessary to:
- Confirm your order
- Process payment
- Arrange shipping and delivery
- Provide customer support
- Handle returns and refunds
- Prevent fraud
- Comply with accounting and tax obligations
Without this information, we may be unable to fulfil your order.
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## Customer accounts
If you create an account on our website, we may store information relating to:
- Login credentials
- Account preferences
- Order history
- Saved information required to improve your shopping experience
You are responsible for maintaining the confidentiality of your account credentials.
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## Payments
Payments made through our webshop may be processed through trusted third-party payment providers integrated with Wix Stores.
nutri2all does not store complete payment card information on its own systems.
Payment providers process personal information in accordance with their own privacy and security policies.
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## Marketing communications
If you subscribe to our newsletter or marketing communications, we may send information relating to:
- Products
- Promotions
- Company updates
- Educational content
- Events
- New product launches
You may unsubscribe at any time by using the unsubscribe link included in our communications or by contacting us directly.
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## Cookies and analytics
Our website uses cookies and similar technologies to improve functionality, enhance user experience and analyse website performance.
Cookies may be used to:
- Enable website functionality
- Remember preferences
- Improve website performance
- Analyse visitor behaviour
- Improve website content
- Support marketing activities
Our website may use services provided by Wix and other trusted third-party providers.
You can manage cookie preferences through your browser settings or available cookie management tools.
For further information, please refer to our Cookie Policy.
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## Sharing personal data
We may share personal data with trusted service providers where necessary to operate our business and provide our services.
These may include:
- Wix and website service providers
- Payment providers
- Shipping and logistics partners
- Analytics providers
- Customer support providers
- Professional advisers
- Government authorities where legally required
We require service providers to handle personal information appropriately and in accordance with applicable privacy legislation.
We do not sell personal data to third parties.
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## International data transfers
Some service providers may process personal data outside the European Economic Area (EEA).
Where personal data is transferred internationally, appropriate safeguards will be implemented in accordance with applicable privacy legislation.
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## Data retention
We retain personal data only for as long as necessary to fulfil the purposes described in this privacy policy and to comply with legal obligations.
Typical retention periods may include:
- Customer account information: for as long as the account remains active
- Order information: as long as necessary for customer service and legal obligations
- Financial and tax records: in accordance with applicable legal retention requirements
- Marketing subscription information: until consent is withdrawn
- Customer service communications: for a reasonable period necessary to provide support and improve our services
When personal data is no longer required, it will be securely deleted or anonymised.
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## Data security
We take the security of personal information seriously.
Appropriate technical and organisational measures are implemented to protect personal data against unauthorised access, disclosure, misuse, alteration or loss.
While no online service can guarantee absolute security, we continuously work to maintain appropriate safeguards.
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## Children's privacy
Our website and webshop are intended for adults.
We do not knowingly collect personal information directly from children without appropriate parental involvement where required by applicable law.
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## Your rights
Under GDPR and other applicable privacy legislation, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of personal data
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
- Lodge a complaint with a supervisory authority
To exercise any of these rights, please contact:
We may request verification of identity before responding to certain requests.
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## Complaints
If you believe that we have not handled your personal data appropriately, you have the right to lodge a complaint with the competent supervisory authority.
For individuals located in the Netherlands, complaints may be submitted to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
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## Third-party websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content or security of external websites. We encourage users to review the privacy policies of any third-party websites they visit.
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## Changes to this privacy policy
We may update this privacy policy from time to time to reflect changes in our services, legal obligations or business practices.
The most recent version will always be available on this page.
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## Contact
If you have any questions regarding this privacy policy, your personal data or your privacy rights, please contact:
nutri2all B.V.
Hanzeplein 11-27
8017 JD Zwolle
The Netherlands
Email: info@nutri2all.com
We will make every reasonable effort to respond promptly and assist you with your enquiry.