return policy
# Return Policy
At nutri2all, we strive to provide high-quality nutritional products. If you are not satisfied with your purchase, please review our return policy below.
## Right of Withdrawal
Customers may request a return within 14 days of receiving their order in accordance with applicable consumer protection legislation.
To qualify for a return, products must be returned in a condition suitable for resale.
## Eligible Returns
Products may be returned if they:
- Are unopened and unused
- Are in their original packaging
- Have all seals intact
- Are returned within 14 days of delivery
- Are accompanied by the relevant order number
## Non-Returnable Products
For reasons of food safety, product integrity and hygiene, nutri2all cannot accept returns of:
- Opened products
- Used products
- Products with broken or damaged seals
- Products that have been altered after delivery
- Products that are not returned in their original condition
## Return Procedure
Before returning a product, please contact us at:
Customers are responsible for arranging and paying for the return shipment.
Please clearly include your order number with the returned package to help us identify and process your return as quickly as possible.
Returns should be sent to:
nutri2all B.V.
Hanzeplein 11-27
8017 JD Zwolle
The Netherlands
We recommend using a tracked shipping service, as customers remain responsible for returned goods until they have been received by nutri2all.
## Damaged or Incorrect Orders
If you receive a damaged, defective or incorrect product, please contact us within 5 days of delivery.
Please include:
- Your order number
- A description of the issue
- Photographs of the product and packaging where applicable
We will review the issue and work towards an appropriate resolution.
## Refunds
Once the returned product has been received and inspected, any approved refund will be processed to the original payment method.
Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider.
Original shipping charges are non-refundable unless the return is the result of an error by nutri2all or a confirmed product defect.
## Return Shipping Costs
Unless a product is damaged, defective or supplied in error, all return shipping costs are the responsibility of the customer.
nutri2all does not reimburse return shipping costs for standard returns.
## Contact
For questions regarding returns or refunds, please contact:
nutri2all B.V.
Hanzeplein 11-27
8017 JD Zwolle
The Netherlands
Email: info@nutri2all.com