shipping policy
# Shipping Policy
At nutri2all, we are committed to delivering your order as quickly and efficiently as possible. Please review the information below regarding shipping, delivery and international orders.
## Shipping Location
All orders are shipped from the Netherlands.
## Shipping Destinations
We currently ship within the Netherlands and selected international destinations.
Available countries, shipping methods and delivery options will be displayed during checkout.
If your country is not available during checkout, please contact us at info@nutri2all.com.
## Shipping Costs
### Orders within the Netherlands
A shipping fee of €5.95 applies to orders below €50.00.
Orders of €50.00 or more qualify for free standard shipping within the Netherlands.
### International Orders
For destinations outside the Netherlands, shipping costs are calculated automatically during checkout based on the delivery address, package weight, package dimensions and available carrier services.
Applicable shipping options and costs will be displayed before payment is completed.
## Order Processing
Orders are typically processed within 1–2 business days after payment has been received.
Orders placed during weekends or public holidays will be processed on the next business day.
During periods of high demand, processing times may occasionally be extended.
## Delivery Times
Estimated delivery times vary depending on the destination, shipping method and carrier.
Delivery times are provided as estimates only and cannot be guaranteed.
nutri2all is not responsible for delays caused by carriers, customs authorities, weather conditions, public holidays or circumstances beyond our reasonable control.
## Order Tracking
Where available, tracking information will be provided once your order has been dispatched.
Customers are responsible for monitoring shipment progress using the tracking information provided.
## Customs, Duties and Taxes
For orders shipped outside the European Union, customs duties, import taxes, VAT, clearance fees or other local charges may apply.
These charges are determined by the destination country and are not included in the product price or shipping costs charged by nutri2all.
The customer is solely responsible for any customs duties, import taxes, VAT, brokerage fees or other charges imposed by local authorities or carriers.
If a shipment is refused due to customs charges or import requirements, any resulting shipping, return or administrative costs may be deducted from any applicable refund.
## Incorrect Delivery Information
Customers are responsible for providing a complete and accurate delivery address.
nutri2all is not responsible for delays, failed deliveries, lost shipments or additional costs resulting from incorrect, incomplete or outdated address information provided during checkout.
## Damaged, Lost or Missing Shipments
If your order arrives damaged or incomplete, please contact us within 5 days of delivery.
If your order has not been received, please contact us within 14 days of the expected delivery date.
Please include:
- Your order number
- A description of the issue
- Photographs of any damaged products or packaging where applicable
We will investigate the matter and work towards an appropriate resolution.
## Delivery Acceptance
Ownership and responsibility for the products transfer to the customer upon successful delivery to the shipping address provided during checkout.
Customers are encouraged to inspect their order upon delivery and report any issues promptly.
## Contact
For questions regarding shipping, delivery or international orders, please contact:
nutri2all B.V.
Hanzeplein 11-27
8017 JD Zwolle
The Netherlands
Email: info@nutri2all.com
